Shipping Policy

All orders received before 3pm (Monday through Friday) will ship by the next day. Orders received after 3pm or over the weekend will ship the following business day. We will notify you immediately in the event of any delay. Special order items usually ship out within 5-7 business days.

Shipping Methods

We ship most of our orders via Fedex. If an order exceeds Fed-Ex's weight limit of 150 Lbs. and/or size limit, your order will be shipped by a freight company. To ensure safe delivery most of our commercial equipment (granita machines, cold drink dispensers,) will be shipped on a pallet through a trucking company.

Shipping Charges

All shipping charges are based on weight and shipping zone figured in real time using Fedex's database. Please understand due to packaging weight or multiple boxes not being factored into your original freight quote, your shipping charges may differ slightly. If the difference is greater than 15%, we will call you for an approval before processing your order.

Orders shipped via trucking company are dock or curbside delivery ONLY and do not include "Lift-Gate", "Inside Delivery", or any other special services unless otherwise specified.

Damage Policy

All of our orders are packed accordingly with fragile shipments packed especially well. Unfortunately there are occasions when orders may become damaged in transit. Tropical Max, LLC will not be responsible for orders damaged in transit. You should:

  • 1. Always inspect all packages thoroughly before signing for your shipment.
  • 2. Always refuse packages that have visible damage.
  • 3. Freight companies are responsible for inspecting items before picking up a shipment from us. When freight carriers sign for items they pickup from us, they are indicating they are receiving the items in good condition from us unless otherwise noted on the freight bill. By signing your name on the freight bill, you are indicating YOU ARE RECEIVING YOUR ORDER IN GOOD CONDITION unless you state otherwise on the freight bill. Therefore it is critical that you inspect your shipment for any damages before signing for your order. Once you sign for your shipment (even if you sign for it "Damaged", "Subject to Inspection", or make any other notes on the freight bill) you will need to file a freight claim with the carrier for any compensation and Tropical Max, LLC will not be responsible for the outcome of your freight claim.
  • 4. If you follow the above steps and "REFUSE" a damaged item in your shipment we will gladly re-ship/replace the item at no cost to you once we confirm with the carrier that the item is coming back.
If you fail to do any of the above, you will need to file a claim with the Freight Company, Fedex, etc. and Tropical Max, LLC will not be responsible for the outcome of your freight claim

Refused Shipments

You "The Customer" will be responsible for FULL FREIGHT charges going both ways and a 20% re-stocking fee for shipments that are refused for any reason other than the shipment was damaged in transit or shipping errors were made on the part of Tropical Max, LLC. In addition, if your order was not damaged in transit to you and no errors were made on the part of Tropical Max, LLC and you refused your order, you will be responsible for any freight damages on the return shipment if any are incurred.

Chargeback's/ Canceled Payments Due to Damaged Shipment

If you fail to follow the procedures indicated in our "Damage Policy" and decide to file a chargeback or cancel your payment with us, you will be responsible for full freight charges going to you and will need to make arrangements to have the item returned to us at your expense. In addition, you will be responsible for any damages incurred in the shipment going to you and coming back (if any) and a 20% re-stocking fee. Remember, once you sign the freight bill (damaged or not), the items belong to you. Therefore we will still bill you for the damages and you will need to file a claim with the carrier if you wish to be compensated by the trucking company for repair of the damages and we will not be responsible for the outcome of your freight claim. Your actual refund amount will be decided once we receive the item back and repairs are completed.

Liability

Prices and specifications subject to change. Not responsible for typographical errors.

For your security, please ship all returned merchandise with the proper insured amount. Tropical Max, LLC will not be held responsible for any items being returned that are lost or damaged.