Want a variety of flavors at your event? Returns & Exchanges
There will be a 20% re-stocking fee applied to all items that are refundable (special order items are non-refundable). All freight charges are not refundable. Products cannot be returned without prior authorization of a Tropical Max, LLC Customer Service representative. If for any reason you wish to return or exchange an item or your entire order, please contact us at 201-410-6936 and you will be assigned a RA #.
To receive a credit (with the exception of freight charges), items must be returned freight prepaid within 30 days of receiving your order and within 15 days of receiving your RA#, unopened, and in the same condition we shipped it to you. Returns must also be shipped back in the same manner that they were originally shipped to you (i.e. if we shipped it to you on a pallet through a trucking company, you must return it to us on a pallet through a trucking company). If you prefer to exchange an item, please contact us at 201-410-6936 prior to returning the merchandise. Once the returned item is received, we will process your new order and issue a credit for the price difference between the returned item and the replacement item or bill you for the difference (with your approval). All shipping charges involved will be the responsibility of the customer. Special Order and Non-Stock items do not qualify for exchange as these items are Non Returnable and Non Refundable.
Special Order and Non-Stock items are Non Returnable and Non Refundable.
Ship Returns and Exchanges to:First Class Beverage, LLC
Attn: Returns Dept.
94 Railroad Ave
Hackensack, NJ 07601
